Refund & Cancellation Policy
This policy explains how ARGYN AUTO handles cancellations, rescheduling, and refund requests. We aim to be fair — cancellation fees cover our real costs (inspector time, coordination, marketing spend), not to profit from cancellations.
This Policy forms part of our Terms & Conditions. By booking an inspection, you agree to this Policy.
Summary at a Glance
- Cancel 24+ hours before your inspection → full refund
- Cancel less than 24 hours before → $50 fee, $149 refunded
- Same-day or no-show → no refund (credit may be offered)
- Weather or emergency? We'll work with you — just let us know
1. Client Cancellations
| Timing | Outcome |
|---|---|
| More than 24 hours before scheduled inspection | Full refund or reschedule at no charge |
| Less than 24 hours before scheduled inspection | CA$50 cancellation fee (CA$149 refunded) |
| Same-day cancellation (less than 3 hours before) | No refund. Rescheduling available with a CA$50 fee |
| No-show (inspector arrives, client or vehicle unavailable) | No refund. A CA$50 credit toward a future booking within 30 days may be offered |
To cancel or reschedule, contact us as early as possible at support@argynauto.ca or +1 (647) 493-3481.
Special circumstances (severe weather, medical emergencies, bereavement) may be considered for fee waiver at ARGYN AUTO's sole discretion — just let us know.
2. Seller-Related Issues
It is the client's responsibility to confirm vehicle access, OBD scan permission, and road test permission with the seller before the inspection appointment. The following situations are treated as client-side issues:
2.1 Seller unavailable at booked time
Treated as a same-day cancellation. No refund; CA$50 trip fee may apply.
2.2 Vehicle unavailable or already sold
- If notified more than 24 hours before the appointment: full reschedule credit.
- If notified with less than 24 hours' notice: CA$50 cancellation fee (CA$149 refunded).
2.3 Seller refuses inspection on arrival
Where the inspector is already on site and the seller refuses to permit the full inspection:
- (a) ARGYN AUTO will complete all inspection components that remain possible under the circumstances;
- (b) The inspection report will document the limitations;
- (c) No refund is owed for completed components;
- (d) Where the majority of inspection scope cannot be completed due to seller refusal, a partial refund of up to CA$100 (minus a CA$50 trip fee) MAY be offered at ARGYN AUTO's sole discretion, as a goodwill gesture. This is not a guaranteed right of the client.
2.4 Seller refuses road test specifically
Where the seller permits the inspection but refuses the road test (common with pre-owned dealers):
- (a) The inspection will proceed with all other components;
- (b) The report will document "Road Test — Not Performed (Seller Restriction)";
- (c) No refund is owed. A road test is included only where permitted by the seller (see Terms Section 2.3);
- (d) ARGYN AUTO may, at its sole discretion, offer a follow-up road test under Section 2.3.1 of the Terms if coordinated by the client within 7 days.
2.5 Seller refuses OBD scan or paint thickness measurement
Similar to 2.4 above. The inspection proceeds, the limitation is documented, and no refund is owed for the restricted component.
2.6 Client failed to secure seller permission
If the inspection cannot proceed because the client did not confirm access or permissions, this is treated as a no-show. No refund applies, and a trip fee of CA$50 may be charged.
We strongly recommend confirming seller availability, access, and test drive/OBD permissions before booking. If you are unsure, contact us before paying and we can advise.
3. Inspector En Route
If an inspector is already travelling to the inspection location at the time of cancellation (whether by the client or due to seller/vehicle unavailability), a trip fee of CA$50 will be charged. This fee may be applied as a credit toward a future booking within 30 days, at ARGYN AUTO's discretion.
4. ARGYN AUTO Cancellations and Rescheduling
In some circumstances, ARGYN AUTO may need to cancel or reschedule an inspection. These may include:
- Severe weather or unsafe road conditions;
- Inspector illness, injury, or unavailability;
- Vehicle breakdown or equipment failure;
- Logistical issues beyond our control;
- Other circumstances that make the inspection impractical or unsafe.
Where ARGYN AUTO cancels an inspection, we will notify the client as early as possible and offer either a full refund or a rescheduled appointment at the client's preference.
We are not liable for any additional costs or losses incurred by the client as a result of an ARGYN AUTO cancellation (such as travel costs, time off work, or seller-related commitments).
5. Refund Processing
5.1 Refund vs Credit vs Reschedule
Where a refund applies, it will be processed to the original payment method within 5–10 business days. Where a credit or reschedule is offered, it must be used within 60 days of the original booking date unless otherwise agreed in writing.
5.2 Processing Delays
Refund processing times depend on the original payment method and the client's bank. ARGYN AUTO is not responsible for delays caused by third-party payment processors or financial institutions.
6. Dissatisfaction with Findings
6.1 Subjective Disagreement — Not Grounds for Refund
The inspection report reflects our inspector's honest and professional assessment based on visual, operational, and OBD evidence observable at the time of inspection. The following do NOT constitute grounds for refund, credit, or re-inspection:
- (a) Disagreement with the inspector's findings, ratings, or recommendations;
- (b) The client's decision to purchase or not purchase the vehicle;
- (c) Dissatisfaction with the negotiation outcome or seller's response;
- (d) The absence of findings the client expected to see;
- (e) A seller's counter-opinion or second inspection showing different findings;
- (f) Discovery of defects AFTER inspection that were either hidden, developing, or outside inspection scope (see Terms Section 2.4);
- (g) Market conditions or prices changing after the inspection date;
- (h) The client's inability to test drive the vehicle due to seller restrictions (see Terms Section 2.3).
6.2 Genuine Factual Error or Omission
If the client believes there is a material factual error in the report (e.g., mileage incorrectly recorded, photo mismatched to wrong vehicle, VIN recorded incorrectly), they may submit a written dispute to support@argynauto.ca within 7 days of report delivery.
ARGYN AUTO will review such disputes in good faith. Where a material factual error is confirmed, ARGYN AUTO may issue a corrected report and/or a proportional credit at its sole discretion. No refund exceeds the liability cap in Section 6 of the Terms & Conditions.
6.3 Acceptance Window
Reports not disputed in writing within 7 calendar days of delivery are deemed accepted as final and complete. Claims, disputes, or complaints raised after this window will not be accepted, except where prohibited by applicable law.
7. Chargebacks
7.1 Good-Faith Dispute Resolution First
If a client has a complaint, dispute, or refund request, we require that they first contact us directly at support@argynauto.ca or +1 (647) 493-3481 so we can work toward a resolution.
7.2 Chargeback Without Contact
Initiating a chargeback through the client's bank or credit card company without first contacting ARGYN AUTO in good faith may result in:
- (a) Submission of all inspection documentation, Terms acceptance records, and communication history to the payment processor as evidence;
- (b) The client being declined for future bookings with ARGYN AUTO;
- (c) Legal action to recover funds improperly charged back where the inspection was delivered as per these Terms.
8. Statutory Rights
Nothing in this Policy excludes or limits the client's rights under the Consumer Protection Act, 2002 (Ontario) or other applicable consumer protection legislation.
Where any provision of this Policy conflicts with mandatory consumer protection rights, such rights shall prevail to the extent required by law. All other provisions remain in full force and effect.
9. Contact
For all cancellation, rescheduling, and refund requests:
- Email: support@argynauto.ca
- Phone / WhatsApp: +1 (647) 493-3481
The fastest way to reach us for urgent changes is by phone or WhatsApp.