Refund & Cancellation Policy
This policy explains how ARGYN AUTO handles cancellations, rescheduling, and refund requests. We aim to be fair: any amounts we retain cover our real costs — inspector time, travel, and coordination — not profit from cancellations.
This Policy forms part of our Terms & Conditions. By booking an inspection, you agree to this Policy.
Summary at a Glance
- Cancel 24 hours or more before your inspection → full refund, or free reschedule
- Cancel less than 24 hours before → CA$50 deducted, the rest refunded — or free reschedule
- Inspector arrives but cannot inspect (nobody there, vehicle absent, or seller denies access) → no refund, but a CA$50 credit toward a future booking
- Vehicle sold or deal fell through? Free reschedule to your next vehicle — any time, even last minute
- Severe weather, medical emergency, or bereavement? Contact us — fees may be waived
Refunds are sent by Interac e-Transfer, normally within 1–2 business days.
0. Definitions
"Amount Paid" means the total amount actually paid for the booking, including any rush surcharge or travel surcharge.
"Scheduled Start" means the start time of the booked appointment. Where a booking is confirmed for a time window, Scheduled Start means the beginning of that window.
"Notice Time" means the time at which ARGYN AUTO receives the client's cancellation or reschedule request by email, phone, or WhatsApp.
"Notice Period" means the number of hours between Notice Time and Scheduled Start, measured in the Eastern Time zone (America/Toronto).
"Deduction" means an amount retained by ARGYN AUTO from the Amount Paid. A Deduction is never an additional charge on top of the Amount Paid. Only one Deduction applies per booking; Deductions do not accumulate.
"Refund" means the Amount Paid minus the applicable Deduction.
"Credit" means an amount usable toward one future booking with ARGYN AUTO, valid for 60 days from the original Scheduled Start. One Credit per client; Credits are not redeemable for cash and cannot be split across bookings.
1. Client Cancellations
| Notice Period | Deduction | Outcome |
|---|---|---|
| 24 hours or more before Scheduled Start | CA$0 | Full refund, or free reschedule — client's choice |
| Less than 24 hours before Scheduled Start | CA$50 | Refund of Amount Paid minus CA$50, or free reschedule |
| No contact before Scheduled Start | Amount Paid | No refund. A CA$50 Credit toward a future booking is offered. This applies whenever the inspector arrives and the inspection cannot proceed — the client or seller is absent, the vehicle is unavailable, or the seller denies access to the vehicle. |
Deductions apply to the Amount Paid as a whole, including any rush or travel surcharge. Only one Deduction applies per booking.
To cancel or reschedule, contact us as early as possible at support@argynauto.ca or +1 (647) 493-3481. The earlier you tell us, the more we can refund.
Special circumstances (severe weather, medical emergency, bereavement) may be considered for waiver of any Deduction. Just let us know.
2. Seller-Related Situations
Because the vehicle usually belongs to a third-party seller, it is the client's responsibility to confirm vehicle access, OBD scan permission, and road test permission with the seller before the appointment. If you are unsure how to arrange this, contact us before booking — we will help.
2.1 Seller or vehicle unavailable when the inspector arrives
Where the inspector arrives at the agreed location and the vehicle is not available for inspection for any reason (seller absent, vehicle not present, no access arranged), this is treated as the "no contact" row in Section 1: no refund, and a CA$50 Credit toward a future booking is offered.
2.2 Vehicle sold or withdrawn before the appointment
Where the client notifies us that the vehicle is no longer available:
- (a) The refund follows the Notice Period rules in Section 1 unchanged; and
- (b) Regardless of the Notice Period, the client may instead choose a free reschedule to another vehicle at no charge, at any time before Scheduled Start.
We know deals fall through. If the car sells before your inspection, your booking simply moves to your next candidate vehicle.
2.3 Seller refuses access on arrival
- (a) Where the inspector obtains access to the vehicle but the seller blocks one or more inspection components, the inspection proceeds with all remaining components. Each blocked component is recorded in the report as "Not Performed — Seller Restriction". The inspection is considered delivered, and no refund is owed.
- (b) Where the inspector obtains no access to the vehicle at all and no inspection component can be performed, this is treated as the "no contact" row in Section 1: no refund, and a CA$50 Credit toward a future booking is offered. Securing the seller's permission for the inspection is the client's responsibility (see the opening of Section 2).
- (c) Sections 2.3(a) and 2.3(b) are the only outcomes for seller refusal on site.
2.4 Seller refuses road test, OBD scan, or paint thickness measurement
Each of these is a blocked component under Section 2.3(a). The inspection proceeds, the limitation is recorded in the report, and no refund is owed. Where the seller later permits a road test, ARGYN AUTO may perform it as a follow-up if the client coordinates it within 7 calendar days of report delivery.
2.5 Client failed to secure seller permission
Where the inspection cannot proceed because the client did not confirm access or permissions in advance, Sections 2.1 and 2.3 apply according to what actually occurred on site. No separate charge applies.
3. Inspector En Route
Dispatch of an inspector does not create any separate fee. The Notice Period rules in Section 1 apply regardless of whether the inspector has departed.
4. ARGYN AUTO Cancellations and Rescheduling
In some circumstances, ARGYN AUTO may need to cancel or reschedule an inspection — for example: severe weather or unsafe road conditions; inspector illness or unavailability; vehicle or equipment failure; or other circumstances that make the inspection impractical or unsafe.
Where ARGYN AUTO cancels an inspection, we will notify the client as early as possible and offer either a full refund of the Amount Paid (including any rush or travel surcharge) or a rescheduled appointment, at the client's preference.
We are not liable for additional costs or losses incurred by the client as a result of an ARGYN AUTO cancellation (such as travel costs, time off work, or seller-related commitments).
5. Refund Processing
5.1 Refund, Credit, or Reschedule
Refunds are sent by Interac e-Transfer to the client, normally within 1–2 business days of the refund being confirmed. Where payment was made by another method, the refund is returned to the original payment method and may take longer depending on the processor.
Credits and rescheduled appointments must be used within 60 days of the original Scheduled Start, unless otherwise agreed in writing.
5.2 Processing Delays
Refund timing may depend on the client's bank or payment provider. ARGYN AUTO is not responsible for delays caused by third-party payment processors or financial institutions.
6. Dissatisfaction with Findings
6.1 Subjective Disagreement — Not Grounds for Refund
The inspection report reflects our inspector's honest, professional assessment based on visual, operational, and OBD evidence observable at the time of inspection. The following do not constitute grounds for refund, credit, or re-inspection:
- (a) Disagreement with the inspector's findings, ratings, or recommendations, including a seller's counter-opinion or a second inspection with different findings;
- (b) The outcome of the client's purchase decision or negotiation with the seller;
- (c) Defects discovered after the inspection that were hidden, developing, or outside the inspection scope (see Terms Section 2.4);
- (d) Inspection components not performed due to seller restrictions (see Section 2.3–2.4 above).
6.2 Genuine Factual Error or Omission
If the client believes there is a material factual error in the report (e.g., mileage incorrectly recorded, photo mismatched to the wrong vehicle, VIN recorded incorrectly), they may submit a written dispute to support@argynauto.ca within 7 calendar days of report delivery.
ARGYN AUTO will review such disputes in good faith. Where a material factual error is confirmed, ARGYN AUTO may issue a corrected report and/or a proportional credit. No refund exceeds the liability cap in the Terms & Conditions.
6.3 Acceptance Window
Reports not disputed in writing within 7 calendar days of delivery are deemed accepted as final and complete, except where prohibited by applicable law.
7. Chargebacks
If a client has a complaint, dispute, or refund request, we ask that they first contact us directly at support@argynauto.ca or +1 (647) 493-3481 so we can work toward a resolution — this is almost always faster than a bank dispute.
Where a chargeback or payment dispute is initiated without first contacting ARGYN AUTO in good faith, we will provide the payment processor with the full inspection documentation, Terms acceptance records, and communication history, and the client may be declined for future bookings.
8. Statutory Rights
Nothing in this Policy excludes or limits the client's rights under the Consumer Protection Act, 2002 (Ontario) or other applicable consumer protection legislation. Where any provision of this Policy conflicts with mandatory consumer protection rights, such rights prevail to the extent required by law. All other provisions remain in full force and effect.
9. Contact
For all cancellation, rescheduling, and refund requests:
- Email: support@argynauto.ca
- Phone / WhatsApp: +1 (647) 493-3481
The fastest way to reach us for urgent changes is by phone or WhatsApp.